By purchasing art and/or objects from Kristen Coates Art & Home you agree that Kristen Coates Art & Home is relinquished from all responsibility or fault from damages that may occur in transit through a third party carrier. Although complimentary shipping may be offered from time to time, this does not alter the fact Kristen Coates Art & Home is not responsible for packages once they leave our facilities and that includes art, objects or any other item we may ship on your behalf. Kristen Coates Art & Home will not accept returns or refunds of any kind due to damages that occur in transit by third party shipping carriers and by shopping with us you as the client agree to this policy.
You will be responsible for paying for your own shipping costs if they meet the return requirements listed above, for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of shipping will be deducted from your store credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary and during the summer months or holiday season may experience delays due to high shopping traffic.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.